Hotel
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
For more information about parking please check the hotel’s website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes. All guests have acess to indoor and outdoor pools.
What is the spa and pool schedule?
The spa schedule is from 07h to 22h and from 08h to 22h at weekends and holidays.
Can I use the spa services without being accommodated?
Yes, at a cost of 25,00€ per peson with access to the water circuit.
Is the parking paid? What is the value?
Parking has a cost of 15 euros (daily price).
Is it possible to reserve parking in advance in order to guarantee it?
We do not accept parking reservations.
Are pets allowed in the hotel?
Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per pet. A deposit of €100.00 is charged to cover any damages that may occur to the room.
Does the hotel have meeting rooms?
Yes, our hotel does have meeting rooms.
Does the hotel have wedding services?
Yes, our hotel have wedding services.
Is there any lift?
Yes, there are lifts in the hotel.
Are there any chargers for electric cars?
Yes, there are chargers for electric cars.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there is wi-fi service in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, the hotel does have laundry and ironing services.
Which activities can be booked in the reception?
For more information, please contact the hotel’s reception.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Where can I find the Restaurant menu?
Click in the link to know the Menu https://www.melialisboaaeroporto.com/hotel#restaurant-bar
Where can I find the Spa menu?
Click in the link to know the Menu https://www.melialisboaaeroporto.com/spa-healthclub/
Does the hotel have a swimming pool?
Yes. Indoor pool and outdoor pool.
Does the hotel have a gym?
Yes.
Does the hotel have a mobile app?
Yes.
Is the app available on all devices?
Yes.
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Is a shuttle service available between the airport and the hotel?
Yes.
What is the schedule of the shuttle service?
Every day from 04:00h to 24:00h.
What is the cost of the shuttle service?
The hotel provides a shuttle service to and from Lisbon airport free of charge to its guests.
What are the conditions for using the shuttle service?
The waiting time is approximately 15 minutes, maximum of 7 people per trip, a child seat is available on request, the transport of animals is allowed in a box, there is no luggage limit per passenger. If you have out of shape luggage (surfboards, bicycles) please let us know when contacting us to book the shuttle service.
What are the contact details for booking the shuttle service?
We do not make reservations. To request the shuttle service, call the hotel on +351 218 425 000.
How does lost property work?
You should contact the reception with the identification of the lost item, date and location by e-mail melia.lisboa.aeroporto@meliaportugal.com.
I would like to be notified via email about promotions and special offers, what should I do?
In the card given to you on arrival, you must put an x in the space where you authorise us to use your email to send news and promotions.
Does the hotel have a loyalty programme?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/