Reservation
How to book directly with the hotel?
Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.mla@meliaportugal.com) or telephone: (+351 218 425 000) .
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.
How to reserve a crib/extra bed?
Request while making the reservation, in the comments area, special requests or during the check-in.
How should I guarantee a room with a single bed or a double bed?
Requests are subject to availability. However you can request while making the reservation, in the comments area, special requests or during the check-in.
How to do a group reservation?
Contact the groups department via e-mail at mice.mla@meliaportugal.com
How to guarantee a room in a higher floor?
Requests are subject to availability. However you can request while making the reservation, in the comments area, special requests or during the check-in.
What are the advantages of booking directly through the hotel’s website?
The best advantage of booking directly throught the hotel’s website is the guarantee of the best available rate.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.
What is full board? What about half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online, can I make changes with the hotel by phone?
Any changes to the booking must be made directly with the organisation you used to make the booking.
How can I access the current campaigns?
On our website www.melialisboaaeroporto.com you will find the current campaigns.
What are the cancellation policies?
The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the payment required to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
How do I book a cot/extra bed? Is there an extra charge?
To book a cot or extra bed, please contact the hotel reception via email melia.lisboa.aeroporto@meliaportugal.com. The associated price will depend on the age of the person.
Can I book more than one room?
Yes.
How can I make a booking for events or meetings?
Please contact the hotel’s events department by emailing mice.mla@meliaportugal.com.
Can I book a room on the same day?
Yes, subject to availability.
Can I change the booked hotel?
Yes, but it may have associated costs. Please contact the hotel reception for further clarification: melia.lisboa.aeroporto@meliaportugal.com
If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.
Is it safe to make a booking on the website?
Yes, it is absolutely safe to book on our website.