Reservation
How to book directly with the hotel?
Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.mla@meliaportugal.com) or telephone: (+351 218 425 000) .
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.
How to reserve a crib/extra bed?
Request while making the reservation, in the comments area, special requests or during the check-in.
How should I guarantee a room with a single bed or a double bed?
Requests are subject to availability. However you can request while making the reservation, in the comments area, special requests or during the check-in.
How to do a group reservation?
Contact the groups department via e-mail at mice.mla@meliaportugal.com
How to guarantee a room in a higher floor?
Requests are subject to availability. However you can request while making the reservation, in the comments area, special requests or during the check-in.
What are the advantages of booking directly through the hotel’s website?
The best advantage of booking directly throught the hotel’s website is the guarantee of the best available rate.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.