What is the breakfast’s schedule?
From 04h until 10h30 and, from 04h until 11h at weekends and holidays.
What is the restaurant’s schedule?
Lunch until 12h30- 15h and dinner for 19h00 – 22h30.
Does breakfast have gluten-free products?
Yes, breakfast does have gluten-free products.
What are the available menús and what are the different types of cuisine?
From Monday to Friday, buffet service at lunch and à la carte service at dinner. Mediterranean diet, portuguese and international cuisine.
Does breakfast have lactose- free milk?
Yes, breakfast does have lactose-free milk.
Can I use the restaurant’s services without staying there?
Yes, with an associated cost.
Does the restaurant have vegetarian options? And vegan?
Yes, the hotel has several options on the menu with vegan, vegetarian options and also for various food intolerances.
Health & Safety
Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?
Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).
What are the procedures implemented to ensure health and security in the hotel?
Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.
How to book directly with the hotel?
Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (firstname.lastname@example.org) or telephone: (+351 218 425 000) .
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.
How to reserve a crib/extra bed?
Request while making the reservation, in the comments area, special requests or during the check-in.
How should I guarantee a room with a single bed or a double bed?
Requests are subject to availability. However you can request while making the reservation, in the comments area, special requests or during the check-in.
How to do a group reservation?
Contact the groups department via e-mail at email@example.com
How to guarantee a room in a higher floor?
Requests are subject to availability. However you can request while making the reservation, in the comments area, special requests or during the check-in.
What are the advantages of booking directly through the hotel’s website?
The best advantage of booking directly throught the hotel’s website is the guarantee of the best available rate.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.
What is full board? What about half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online, can I make changes with the hotel by phone?
Any changes to the booking must be made directly with the organisation you used to make the booking.
How can I access the current campaigns?
On our website www.melialisboaaeroporto.com you will find the current campaigns.
What are the cancellation policies?
The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the payment required to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
How do I book a cot/extra bed? Is there an extra charge?
To book a cot or extra bed, please contact the hotel reception via email firstname.lastname@example.org. The associated price will depend on the age of the person.
Can I book more than one room?
How can I make a booking for events or meetings?
Please contact the hotel’s events department by emailing email@example.com.
Can I book a room on the same day?
Yes, subject to availability.
Can I change the booked hotel?
Yes, but it may have associated costs. Please contact the hotel reception for further clarification: firstname.lastname@example.org
If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.
Is it safe to make a booking on the website?
Yes, it is absolutely safe to book on our website.
Is it possible to send my CV to join the hotel’s team?
Yes, you should send to: email@example.com.
What is the check-in schedule?
Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Yes, the reception is open 24h.
Is the reception open 24h?
Which languages are spoken in the reception?
In the reception we speak portuguese, spanish, english and french.
What documents are required for check-in?
Valid identification document for all guests.
If I am allergic to an ingredient, when and where do I inform?
You must inform the hotel at the time of booking.
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Yes, rooms do have minibar.
Are there any connecting rooms?
Yes, there are connecting rooms.
Is it possible to request extra pillows and sheets?
Yes, it is possible to request extra pillows and sheets.
Does the hotel have room service? What is the schedule?
Yes, the hotel does have room service from 10h30 to 01h30.
Is it possible to include romantic decoration in the room? What is the cost?
Yes, upon request. Considering the decoration content the cost might change.
Do rooms have balcony?
Only the rooms on the 1st floor.
What are the different types of room available in the hotel?
The different types of room available in the hotel are: Presidential suite, junior suite, premium, standard and familiar.
Do rooms have carpet?
Yes, rooms do have carpet.
Do rooms have air-conditioning?
Yes, rooms do have air-conditioning.
Is there any wake-up call service in the hotel?
Yes, there are a wake-up call service in the hotel.
Are rooms soundproof?
Yes, rooms are soundproof.
Do rooms have shower and/or tub?
Yes, rooms do have shower or tub.
Are the televisions in the rooms SmartTv?
Do the rooms have a hairdryer?
What amenities (shower cap, shampoo, etc) are provided in the room?
Amenities from the Rituals range (shampoo, shower gel, body cream, shower cap, liquid soap).
Prices and Payments
Are the rates presented per person or per room?
The rates are presented per room, through single and double occupancy.
What are the payment methods for reservation made through our website?
The payment method for a reservation made through our website is the Credit card.
Is the city tax charged?
Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to all guests over the age of 13 years old.
By what age children do not pay?
Children do not pay until 3 years old.
Is a credit card needed to make a reservation on the website?
To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
What are the available payment methods?
The available payment methods are: Visa credit card, Mastercard, American Express, debit card and MBway.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in a company’s name.
What means the best price guarantee?
It is on our website that you will find the best price online and exclusive benefits.
What is included in the booking price?
The price of the stay includes breakfast, wifi throughout the hotel, bottle of water on arrival and access to the SPA (water circuit) and Gym.
Do I have to pay tax on the amounts shown?
Our prices already include all taxes and fees.
Is breakfast included in the price?
Yes, all our rates include breakfast.
If I book by credit card, when is the amount withdrawn?
If your rate is non-refundable it will be charged at the time of booking, if it is refundable it will only be withdrawn on the day of check in.
Can I pay at the hotel with a different card than the one I booked with?
Yes, if the cardholder is the same.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, just mention the rate and where you found it.
I have not received my receipt, what should I do?
Contact the hotel reception by e-mail firstname.lastname@example.org
What are the Points of Interest in the hotel area?
You can obtain this information through our Points of Interest page, and through our Concierge APP.
Is the shuttle service between the airport and hotel available?
Yes, the shuttle service is available.
How can I go to the beach?
It is possible to go to the beach by train, bus and taxi.
How can I go to the city centre?
It is possible to go to the city centre by metro, bus or taxi.
What is the main rate to the airport and hotel?
The main rate is approximately €15,00.
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
For more information about parking please check the hotel’s website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes. All guests have acess to indoor and outdoor pools.
What is the spa and pool schedule?
The spa schedule is from 07h to 22h and from 08h to 22h at weekends and holidays.
Can I use the spa services without being accommodated?
Yes, at a cost of 25,00€ per peson with access to the water circuit.
Is the parking paid? What is the value?
Parking has a cost of 15 euros (daily price).
Is it possible to reserve parking in advance in order to guarantee it?
We do not accept parking reservations.
Are pets allowed in the hotel?
Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per pet. A deposit of €100.00 is charged to cover any damages that may occur to the room.
Does the hotel have meeting rooms?
Yes, our hotel does have meeting rooms.
Does the hotel have wedding services?
Yes, our hotel have wedding services.
Is there any lift?
Yes, there are lifts in the hotel.
Are there any chargers for electric cars?
Yes, there are chargers for electric cars.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there is wi-fi service in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, the hotel does have laundry and ironing services.
Which activities can be booked in the reception?
For more information, please contact the hotel’s reception.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Where can I find the Restaurant menu?
Click in the link to know the Menu https://www.melialisboaaeroporto.com/hotel#restaurant-bar
Where can I find the Spa menu?
Click in the link to know the Menu https://www.melialisboaaeroporto.com/spa-healthclub/
Does the hotel have a swimming pool?
Yes. Indoor pool and outdoor pool.
Does the hotel have a gym?
Does the hotel have a mobile app?
Is the app available on all devices?
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Is a shuttle service available between the airport and the hotel?
What is the schedule of the shuttle service?
Every day from 04:00h to 24:00h.
What is the cost of the shuttle service?
The hotel provides a shuttle service to and from Lisbon airport free of charge to its guests.
What are the conditions for using the shuttle service?
The waiting time is approximately 15 minutes, maximum of 7 people per trip, a child seat is available on request, the transport of animals is allowed in a box, there is no luggage limit per passenger. If you have out of shape luggage (surfboards, bicycles) please let us know when contacting us to book the shuttle service.
What are the contact details for booking the shuttle service?
We do not make reservations. To request the shuttle service, call the hotel on +351 218 425 000.
How does lost property work?
You should contact the reception with the identification of the lost item, date and location by e-mail email@example.com.
I would like to be notified via email about promotions and special offers, what should I do?
In the card given to you on arrival, you must put an x in the space where you authorise us to use your email to send news and promotions.
Does the hotel have a loyalty programme?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/